Frequently Asked Questions

Here, I hope to provide answers to any questions you may have about mediumship, psychic abilities, Tarot readings, how my services work and what to expect from a reading... and more!

If you have any further questions, please do not hesitate to get in touch via the Contact page.

Can readings be accurate over email and or Zoom?

Absolutely! Spirit knows no boundaries and has fortunately embraced modern technology to provide new ways to get their messages of love and support across to those in need.

How do I book a "Live" reading?

All payments are completed via Debit, Credit Card or PayPal at checkout for your convenience and protection. Once the fee has been collected, a calendar of available reading dates will appear. Choose a suitable and available date. We will then email you with confirmation of your booking and look forward to seeing you!

What is your refund policy?

For any "live" online or face to face reading, I will provide the first 5 minutes for free, I will then ask if you wish to continue with the reading. If the reader does not wish to continue then I will refund 100% of the fee charged - this may take a few days to complete. If the reader continues with the reading after this 5 minute"check point", then 100% of the reading fee will be retained. No refunds will be provided for email video readings as they are individually recorded and take a considerable amount of time to create, hence the fee is for time taken and not content.

Legal Disclaimer

Tarot Readings are for Entertainment Purposes Only.
Although Tarot Reading are used as a self-counselling tool for spiritual growth and personal development, it is ultimately viewed as a form of Entertainment.
Tarot Readings are subject to interpretation and should not be taken as Absolute. A Tarot Reading is never 100% accurate, therefore it should never be fully trusted. A Tarot Reading does not replace Professional Medical/Legal/Business Opinion and Advice on any occasion, regardless of how convinced you are that your Reading is accurate and the Reader to be trusted. If you are suffering severe difficulties in any of the above areas of; health, mental health, legalities and business concerns, you must consult with those Professionally Qualified to give suitable treatment or advice. A tarot reading, whether holistic or psychic, may not be suffice under the circumstances. See our full Terms and Conditions at the bottom of the home page.
Crystal and Gem
Crystal healing and other types of energy work are not to be considered as a substitute for conventional medicine. If you have a serious health issue, you should consult your doctor and make complementary healing part of a complete health care programme.
Due to recent changes in UK Law enacted on 26th May 2008, The Spirit Level would like to advise that when we talk about, discuss or hand out literature relating to the healing properties of crystals and stones, we are communicating our own personal beliefs and the results of our own extensive research.
Just because a crystal or stone is alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you will definitely experience or benefit from any such properties.
Any information you receive, whether orally, in written form or electronically relating to crystals and stones purchased from The Spirit Level, should be received and understood in the above context.
The Spirit Level will consider that purchase of crystals, minerals, stones or jewellery from The Spirit Level is made on the basis of your own freedom of choice.

Can I record the reading?

All "live" Zoom reading will be recorded and sent to you via email as either an audio MP3 file or a full visual file for your future reference. Any other platform - I would highly recommend recording the reading for future reference. There are lots of recording apps available for mobile phones, which I have found useful.

What is your cancellation policy?

Any face to face or online "live" readings can be rearranged at anytime by either phoning or emailing, we will assist you to rearrange for a more convenient time. However, we would ask that you please give as much notice as possible.

What about confidentiality?

Your reading will be 100% confidential. Live readings will be conducted only with Mel and the client present and will not be recorded or kept by The Spirit Level. Recorded email readings will be kept until confirmation has been received from the client that the reading has been received and there are no technical issues. The original file will then be deleted. The Spirit Level will not share any information with third parties.